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How can we help?

Frequently Asked Questions

Email us at info@treebirdeco.com with your questions.

What's your return & exchange policy?

I received a wrong or defective product. What next?

My package is missing. What should I do?

How can I track my order?

Can I cancel or make changes to my order once it's placed?

How much is shipping?

How long will it take to get my order?

Where do you ship your products from?

What are your toothbrushes made of?

Why are your bristles made out of nylon?

What is your floss made of?

What is your packaging made of?

How do I care for my toothbrush?

Why does your floss break?

Where do you produce your products?

What’s the difference between soft and super soft bristles?

Do you have a wholesale program?

What forms of payment do you accept?

Do you offer gift cards?