How can we help?

Returns and exchanges will be accepted within 14 days of receiving your purchase. To receive a refund, the product must be returned unused and in the condition it was received, including the original packaging. Simply contact us at info@treebirdco.com to start the return or exchange process.

Send a photo of the product to info@treebirdco.com, so we can issue a refund or send a replacement ASAP.

Send us an email on info@treebirdeco.com with your order ID so we can find out what happened. 

 A tracking number will be sent to your email 1-3 days after you placed the order.

We ship worldwide.

If you want to change or cancel your order contact us as soon as possible. If the shipment hasn’t been sent out yet then we’d be happy to help you to the best of our ability.

Cost of shipping depends on where you want your order shipped and how many items you are ordering. You will see the shipping cost when you have entered your address in check out.

Depends where you want to receive your order. Orders to the US should not take more than 5 business days. International shipments can take up to 20 business days.

Our biggest warehouse is located in the USA and one smaller is located in Northern Europe. We ship from the one that gets your order to you the quickest.

Our toothbrush handles are constructed from 100% natural organic Moso Bamboo, and the bristles are made from Dupont Tynex Nylon. The bristles get their coloring from non-toxic BPA-free, phthalates-free food-grade dyes.

We use Dupont Tynex Nylon as our bristle material because there is no compostable material available for bristles on the market today. The only fully compostable material would be boar hair but that’s not something we’d like to brush our teeth with. 

Our silk floss is made out of 100% compostable silk, natural Candelilla wax and mint essential oil (for taste & flavor).

Our charcoal floss is composed of bamboo fiber, activated charcoal, biodegradable polyester (ca 19%), natural Candelilla wax, and mint essential oil.

Our packaging is made with Kraft paper and printed with soy ink. 

To keep the bamboo handle in optimum condition, simply dry it with a towel before returning it to its holder or allow it to dry sideways on its own. The American Dental Association recommends replacing your toothbrush every three to four months. 

Our silk and charcoal flosses are inherently more delicate than their plastic counterparts. If you notice that your floss is breaking, we suggest opting for charcoal over silk. It’s made from bamboo and more durable for people with tightly positioned teeth.

Our products are produced in China, where we source two of our main ingredients––bamboo and silk! This reduces transit times between sourcing and production, meaning less environmental impact. 

Super soft bristles are good for younger kids and people with very sensitive teeth & gums. If you don’t have extremely sensitive teeth then soft will be fine.

Yes! Feel free to email us at info@treebirdeco.com for more information or contact us below using the form.

We currently accept major credit cards, Apple pay, and Paypal.

Not presently, but we’re open to considering it! Feel free to send over any tips or suggestions to info@treebirdco.com.